FAQs
Shipping & Delivery
How long will it take to receive my order?
Standard delivery typically takes between 3 to 5 business days, depending on your destination. Orders are usually processed and shipped within 1 to 2 business days.
How much does shipping cost?
Standard shipping fees are calculated at checkout. We also offer free standard shipping on eligible qualifying orders.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link and tracking number. You can use this link to monitor the status of your shipment in real time.
Returns & Exchanges
What is your return policy?
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your item.
How do I initiate a return or size exchange?
To request a return or size exchange, please contact our support team at contact@conturvebra.com with your order details. We will provide you with step-by-step instructions.
What condition must items be in for a return?
Returned items must be unworn, unwashed, in their original condition, and accompanied by all original packaging and tags attached.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) as well as secure online checkout options such as PayPal and Apple Pay.
Is my personal information secure on your site?
Yes. Our store is hosted on secure Shopify servers utilizing industry-standard SSL encryption to protect your personal and payment information during checkout.
Products & Sizing
How do I choose the right size?
Please refer to the size chart available on each product page. If you fall between two sizes, we recommend choosing the larger size for maximum comfort.
What should I do if I received a damaged or incorrect item?
If there is an issue with your order, please contact us immediately at contact@conturvebra.com with clear photos of the item and your order details. We will resolve it right away.
At Conturve we craft our garments carefully and consciously. From sustainable manufacturing processes to ethical working conditions, we ensure every pair is made with dignity and mindfulness.
Our award-winning modern facilities operate under three pillars: female leadership, employee well-being, and environmental sustainability. We are ensuring that appropriate safety measures and social distancing is in place along with an adequate supply of PPE equipment for staff to help in the fight against the spread of Covid-19.